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WhatsApp AI for Malaysia SMEs

WhatsApp AI Customer Service for Malaysian Businesses

SomosApp helps workshops, salons, clinics, tuition centres, homestays and local service businesses reply faster, collect booking details, and reduce repeated WhatsApp messages.

Built by Eebubu Solution For Malaysia SMEs Setup support included
24/7Customer reply coverage
8+Priority industries
MYRMalaysia-first pricing
The Problem

Your WhatsApp is busy. Your customers will not wait.

Most Malaysian service businesses do not lose leads because their service is bad. They lose leads because replies are late, incomplete, or forgotten.

Slow replies lose hot leads

Customers usually message more than one business. If your reply is late, the sale can go to someone faster.

Your team repeats the same answers

Price, opening hours, location, services, slots, and package details are answered again and again every day.

After-hours enquiries get ignored

Customers still message at night, on weekends, and during busy hours. SomosApp keeps the conversation moving.

What It Does

Everything a customer asks, handled faster.

SomosApp keeps your WhatsApp conversations moving from first message to booking, quote request, or human handover.

01

Instant WhatsApp Auto Reply

Answers common questions about price, service, location, opening hours, booking steps, and availability instantly.

02

Booking Detail Collection

Guides customers to provide service type, preferred date, preferred time, branch, and other booking details.

03

Quotation Pre-Qualification

Collects important info like car model, pet size, event date, location, budget, photos, or service requirements before your team quotes.

04

Lead Capture

Saves customer name, phone number, service interest, preferred time, and enquiry details so your team can follow up properly.

05

Human Handover

When the customer needs staff support, SomosApp passes the conversation to your team with full context already collected.

06

Malaysia SME Setup

Built for local Malaysian service businesses that depend on WhatsApp for customer enquiries, bookings, and follow-ups.

Use Cases

Built for local businesses that live inside WhatsApp.

Start with one business flow. Then expand into bookings, quotations, FAQs, customer follow-up, and lead capture.

Car Workshop

Service bookings, repair enquiries, inspection requests, battery, brake, tyre, and engine issue questions.

Reply to repeated enquiries instantly Collect details before staff follow-up Turn WhatsApp messages into ready leads
AI assistant
SomosApp AI
online · replies instantly
Hi, my car got sound when braking. Can check today?
Sure. May I know your car model, issue, and preferred time today?
Honda City 2018. Around 3pm can?
Noted. We have 3:30 PM and 5:00 PM available. Would you like to book 3:30 PM?

Salon & Beauty

Haircut, coloring, treatment, facial, nails, lashes, stylist selection, and appointment booking.

Reply to repeated enquiries instantly Collect details before staff follow-up Turn WhatsApp messages into ready leads
AI assistant
SomosApp AI
online · replies instantly
Hi, I want hair coloring. Any slot tomorrow?
Sure. May I know your hair length and preferred time tomorrow?
Shoulder length. Afternoon.
Tomorrow afternoon has 2:00 PM and 4:30 PM available. Would you like to choose a stylist?

Clinic & Dental

Appointment slots, service questions, doctor availability, first-visit details, and visit preparation.

Reply to repeated enquiries instantly Collect details before staff follow-up Turn WhatsApp messages into ready leads
AI assistant
SomosApp AI
online · replies instantly
Hi, dental scaling available tomorrow?
Yes. May I know your preferred time and whether this is your first visit?
Morning, first visit.
Tomorrow morning has 10:30 AM available. Please bring your IC and arrive 10 minutes early.

Tuition Centre

Class schedules, trial class bookings, fees, subjects, student level, and registration enquiries.

Reply to repeated enquiries instantly Collect details before staff follow-up Turn WhatsApp messages into ready leads
AI assistant
SomosApp AI
online · replies instantly
Do you have Form 3 math class?
Yes. May I know the student level and preferred class day?
Form 3, weekend preferred.
Weekend class is on Saturday 2:00 PM. Would you like to book a trial class?

Pet Grooming

Grooming bookings, pet size questions, package enquiries, product questions, and appointment confirmation.

Reply to repeated enquiries instantly Collect details before staff follow-up Turn WhatsApp messages into ready leads
AI assistant
SomosApp AI
online · replies instantly
Can I book grooming for my dog?
Sure. May I know your dog breed, size, and preferred date?
Poodle, small size. Sunday.
Sunday has 11:00 AM and 3:00 PM available. Do you want basic or full grooming?

Homestay & Hotel

Room availability, check-in details, booking info, facilities, pricing, and guest questions.

Reply to repeated enquiries instantly Collect details before staff follow-up Turn WhatsApp messages into ready leads
AI assistant
SomosApp AI
online · replies instantly
Room available this weekend?
Sure. May I know your check-in date, check-out date, and number of guests?
Saturday to Sunday, 2 adults.
Rooms are available. Would you prefer standard, deluxe, or family room?

Home Services

Cleaning, plumbing, electrical, aircond service, pest control, and technician appointment requests.

Reply to repeated enquiries instantly Collect details before staff follow-up Turn WhatsApp messages into ready leads
AI assistant
SomosApp AI
online · replies instantly
I need aircond service. How much?
Sure. May I know your location, number of units, and type of issue?
PJ, 2 units, normal service.
Thanks. Do you prefer weekday or weekend for the technician visit?

Restaurant & Cafe

Table reservations, menu questions, private events, takeaway, operating hours, and group bookings.

Reply to repeated enquiries instantly Collect details before staff follow-up Turn WhatsApp messages into ready leads
AI assistant
SomosApp AI
online · replies instantly
Can reserve table for tonight?
Sure. May I know the time, number of pax, and seating preference?
8pm, 5 pax, indoor.
Indoor table for 5 pax at 8:00 PM is available. Would you like me to confirm?
How It Works

From WhatsApp enquiry to ready lead in four steps.

01

Customer sends enquiry

They ask about price, service, slot availability, location, or booking through WhatsApp.

02

AI detects intent

SomosApp understands what the customer needs and responds based on your business flow.

03

Details are collected

The AI asks the right follow-up questions so your team gets useful information, not messy chats.

04

Booking or handover

The customer is guided to booking, quotation, or staff handover with the context already prepared.

Pricing

Simple Malaysia-first plans.

Start with the flow your business needs most. Pricing depends on your workflow complexity, number of services, and setup requirements.

Starter

From RM299/month

For businesses that need FAQ auto-reply and basic lead capture.

  • Common question auto-reply
  • Business info setup
  • Basic customer detail capture
  • Human handover
Ask for Demo

Custom

From RM999/month

For businesses with advanced workflows, multiple services, or custom logic.

  • Custom conversation flow
  • Advanced quotation questions
  • Multiple service categories
  • CRM or system planning
Ask for Demo
FAQ

Questions Malaysian business owners usually ask.

Does SomosApp work inside WhatsApp?

SomosApp is designed for businesses that use WhatsApp as their main customer enquiry and booking channel. We set up flows based on how your business handles customers.

Can it reply in English, Malay, and Chinese?

Yes. The conversation flow can be prepared for Malaysian customers using English, Malay, Chinese, or mixed language depending on your business style.

Can the AI hand over to a human?

Yes. When the customer needs staff support, the AI can hand over the conversation with the collected details so your team does not start from zero.

Is SomosApp suitable for small businesses?

Yes. It is made for Malaysian SMEs that receive repeated WhatsApp enquiries, booking requests, quotation questions, or service questions every day.

How long does setup take?

Setup depends on your services, FAQ, booking rules, and conversation flow. Simple setups are faster; custom workflows need more planning.

Do I need a website first?

No. But having a landing page helps with Google Ads, SEO, customer trust, and lead tracking.

Get Started

Ready to stop answering the same WhatsApp questions every day?

Tell us your business type and we will show you how SomosApp can handle your customer enquiries, bookings, and lead collection.

Request Demo on WhatsApp Malaysia setup support · No obligation · Demo available